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To assist services in preparing for regulatory inspection and ensure standards are maintained to a high standard. Often carried out in a single day an action plan or comprehensive report is produced to guide and support the service forward.
Many companies recognise the benefits of external mock inspections in ensuring CQC / CIW / CIS / RQAI compliance. Some clients with Quality Assurance contracts have their own internal quality teams and use our services to verify their existing processes are fit for purpose.
The programme has been designed to support managers during unprecedented times so that they can access professional and consistent advice.
These workshops and learning events explore a range of issues such as toxic leadership, engaging teams and developing leaders. This programme includes mentorship, support, and development.
If you would like to identify underlying problems in your organisation, our staff development programme will enable you to engage and improve your workforce.
Mystery shopping is more than a tool for gauging customer service and sales effectiveness at your facility. The information gathered can provide insight useful for numerous projects, such as…
We are a value driven organisation with ethical commercial ethos and dedicated to delivering positive outcomes to the care sector in UK in line with the Health and Social Care Act 2012 and requirements of the Care Quality Commission (CQC) and Children Services regulated by Ofsted.